Shipping policy

Most orders are delivered from stock. We will despatch orders received by 3pm Monday to Friday for delivery as per your chosen delivery method, subject to stock availability and except where otherwise stated in the product description. Orders placed on Saturday and Sunday will be despatched on the next working day.

Please make sure somebody is available to receive your delivery. Sometimes it is better to have your work address as the delivery address. Redeliveries inevitably delay the time it takes for you to receive your order.

Delivery Charges and Options: 

Orders Less than £300

Standard Courier £6.95
White Glove Service £19.95

Orders £301 to £500

Standard Courier - Free of Charge
White Glove Service £19.95

Orders more than £501

White Glove Service - Free of Charge

Service Description
Standard Courier - Trackable with 1 hour time slot
White Glove -  2 Person Delivery to room of your choice

Please make sure somebody is available to receive your delivery. Redeliveries inevitably delay the time it takes for you to receive your order.  

The following areas/postcodes, are subject to a quote for delivery - Eire, BT, GY, HS, IV , JE, KW, PA 41 to 88, PO30 to 41, PH 27 to 50, TR21-25 and ZE.  Please contact us on 01892 600121.

Your Delivery – what will happen

When your parcel leaves us you will receive a text and/or email from DPD (our couriers) stating they have a parcel for you together with a parcel reference number.

The following day you will receive a further text/email from DPD giving a 1 hour window when you can expect to receive your parcel. Using the parcel reference number you can also connect to DPD’s website and use live tracking on the day of delivery to locate the driver up until the point that delivery is made.

On the day of delivery it is also possible to respond to the DPD text/email and provide alternative instructions if your plans need to change i.e. leave with a neighbour or re-arrange for the following day.

If you want to, or if you have frequent deliveries, there is also a DPD App which lets you set up your delivery preferences (i.e. avoid the school run time) and advise real time where your parcel is. Full details can be found here http://www.dpd.co.uk/lp/yourdpd/index.html