Service FAQs

What is the delivery time?

Delivery is normally 5 - 7 working days.

How much is delivery?

Orders Less than £300

Standard Courier  - £6.95
White Glove Service  - £19.95

Orders £301 to £500

Standard Courier - Free of Charge
White Glove Service
  - £19.95

Orders more than £501

White Glove Service - Free of Charge

Service Description
Standard Courie
r - Trackable with 1 hour time slot
White Glove -  2 Person Delivery to room of your choice

Please make sure somebody is available to receive your delivery. Redeliveries inevitably delay the time it takes for you to receive your order.  The following areas/postcodes, are subject to a quote for delivery - Eire, BT, GY, HS, IV , JE, KW, PA 41 to 88, PO30 to 41, PH 27 to 50, TR21-25 and ZE.  Please contact us on 01892 600121.

Can I telephone you?

Yes, our target response time is 2hrs during working hours (08:30hrs to 17:00hrs Mon – Fri, excl Public Holidays).

All Emails to received on Saturday, Sunday and Public Holidays will be answered by 12am on the next working day. Alternatively you can call us, for general enquiries Epicair 01892 600121.

Are all items in stock?

Most items listed are held as stock although some may be held in mainland Europe so we'd advise allowing 5 - 7 working days for delivery.

How do I track my order?

We will inform you at each stage of your order and send an Email to keep you informed. 

Once the order has been despatched we will send you details explaining how to track the order through our couriers website.

What is the warranty period?

The manufacturer's warranty varies from 2yrs to 10yrs. Please see the individual product description for details.

My product is faulty - what do I do?

Please follow our returns procedure, please read our returns policy. 

I ordered the wrong item and wish to replace it - what do I do?

Please follow our returns procedure, please read our returns policy.